what does the error say? can you provide a screen shot?
What version of SE?
What is the file type?
please provide a bit more info
no screeen shot attached.
For the reply I sent...
Nope....there is no shreenshot "image" attached to that reply.
Hard to offer a possible solution, or offer an idea what to look for, without a more detailed description, or as @MattJohnson_PG says, a screenshot, showing the Solid Edge screen, with the Parts Library shown.
Design Manager Streetscape Ltd
Solid Edge ST10 [MP3] Classic [x2 seats]
Windows 10 - Quadro P2000