Issues Unistalling ST8

PLM World Member Valued Contributor PLM World Member Valued Contributor
PLM World Member Valued Contributor

I am having issues with uninstalling ST8...

This short video may help understand my issues

 

https://www.screencast.com/t/gvbdOoYBQnl

 

Thanks

Greg

5 REPLIES

Re: Issues Unistalling ST8

Siemens Phenom Siemens Phenom
Siemens Phenom

Well that was a very long winded way of simply saying that you cannot uninstall ST8 and are getting an Error 1721 when attempting to uninstall.

 

At this point you will need to manually clean up the Solid Edge install.  From Solution Center article 002-7005960:

 

Manually uninstalling Solid Edge after failed uninstall

Symptom
---------------
When attempting to uninstall Solid Edge, the uninstall fails and Solid Edge is
not fully uninstalled. How to clean up and manually finish uninstalling Solid
Edge after a failed uninstall?

Hardware/Software Configuration
Solid Edge

Solution
If you have issues with uninstalling Solid Edge then you will need to perform a
manual uninstall:

1. Manually delete the Solid Edge program folders typically in C:\Program Files
or C:\Program Files (X86).
2. Manually delete the Solid Edge user preference folder %APPDATA\Unigraphics
Solutions.
3. Manually clean up the registry by deleting any Solid Edge registries in the
following locations:

HKEY_CURRENT_USER\Software\Unigraphics Solutions

HKEY_LOCAL_MACHINE\Software\Unigraphics Solutions

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Unigraphics Solutions

4. Reboot the workstation.

Solid Edge should now be completely uninstalled and ready to reinstall Solid
Edge.

 

Please note that if you have other Siemens PLM software installed you may not want to broadly delete the "Unigraphics Solutions" hives and instead selectively delete all Solid Edge entries under the various "Unigraphics Solutions" hives.

Re: Issues Unistalling ST8

PLM World Member Valued Contributor PLM World Member Valued Contributor
PLM World Member Valued Contributor
Thank you for the reply,
I looked in program files and the Program Files (X86) nothing per video.
Looked in the register edition empty.
Then again I do not know how to get to the rest

Thank you
Greg

Re: Issues Unistalling ST8

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi,

 

I've actually seen this before where Solid Edge removes all files but fails to tell windows that it's uninstalled.

You can force this in the windows registry, but first, can you make sure that SE is completely wiped from your machine?

You can do it like this:

 

Reset Appdata:

  • Press Windows Key + R
  • Type ‘%AppData%’ and hit OK
  • Browse to Unigraphics Solutions > Solid Edge, and delete the ‘Version ###’ folder

 

Reset Registry:

  • Press Windows Key + R
  • Type ‘%RegEdit%’ and hit OK
  • Browse to HKEY_CURRENT_USER > SOFTWARE > Unigraphics Solutions > Solid Edge > Version ###, and delete the ‘Version ###’ folder

 

After that, go to the windows registry again (Press Windows Key + R, Type ‘%RegEdit%’ and hit OK)...

Navigate to:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

 

You'll then need to find which key corresponds to Solid Edge, and delete it...

Select the individual 'folders' until you find the one that says 'Solid Edge ST#' on the right.

Then right click the 'folder' and delete it.

 

This will de-register Solid Edge from your programs

 

Hope this helps Smiley Happy

 

Registry CaptureRegistry Capture

 

Kind Regards,
Jack Stark

Majenta PLM - Siemens Platinum Business Partner
http://majentaplm.com/

Re: Issues Unistalling ST8

PLM World Member Valued Contributor PLM World Member Valued Contributor
PLM World Member Valued Contributor
For not being a computer geek... This was very educational
Thanks
Greg

Re: Issues Unistalling ST8

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

No problem, glad this worked out for you Smiley Happy

Kind Regards,
Jack Stark

Majenta PLM - Siemens Platinum Business Partner
http://majentaplm.com/