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Software download

Experimenter
Experimenter

Hi all, 

 

I have some issue to download the student edition.
After I have finished the download I clicked on the application and I saw a pop-up "Extraction failed" and the message "File is corrupt". Does someone know how can I fix this error?
Thank you

 

Simon

3 REPLIES

Re: Software download

Esteemed Contributor
Esteemed Contributor

Sounds like a bad download.  Might try downloading again.  It is often helpful to use a download manager that supports restarts of failed downloads especially on slow and intermittent internet connections.


Thanks,
Ken

Production: ST9 MP10
Testing: ST10 MP1

Re: Software download

Experimenter
Experimenter

Thank you for your answer 

I have already tried to download 3 times in French and in English. Each time I had the same error. I will try with the download manager. 

 

Simon

 

Re: Software download

Esteemed Contributor
Esteemed Contributor

It is possible the issue is with their distribution server in the area where you are located.


Thanks,
Ken

Production: ST9 MP10
Testing: ST10 MP1