If you would please upload your image file to this forum topic?
What environment are you trying to put the image into??
Either I, or another community member, will be happy to look at the process required to get it into SE.....its normally a pretty staright forward process, but I'm guessing there must be something specific to your image that is holding you up here.
Sean Cresswell Design Manager Streetscape Ltd Solid Edge ST10 [MP3] Classic [x2 seats] Windows 10 - Quadro P2000