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Active Workspace 3.2- Frequent Logoff

Experimenter
Experimenter

We have active workspace 3.2 installed with TC 11.2.2.1. 

 

Problem- AWC logs off every 5 minutes. The user has to log back in. It even logs off even in the middle of an operation, say, viewing a PDF in the viewer.

 

 

Has anyone faced similar issues? Requesting guidance on the same.

4 REPLIES 4

Re: Active Workspace 3.2- Frequent Logoff

Solution Partner Honored Contributor Solution Partner Honored Contributor
Solution Partner Honored Contributor
This setting can be affected by the WAS used (Web Application Server) and it can also be affected by a LB (Load Balancer). Can you tell us more about your Web Tier setup? Especially for file web.config (wherever awc.war is deployed) and for the connectionTimeout defined in the WAS itself. See HARD_TIMEOUT_STATELESS context parameter:
https://docs.plm.automation.siemens.com/tdoc/tc/11.2.3/help/#uid:a0ea0001

You'll also want to review SOFT_TIMEOUT_[EDIT | READ | STATELESS] since you're experiencing disconnects for busy servers. Likely your "pool" (Server Manager) isn't big enough for the number of connected users (and services like Solr).

Load Balancer notes:
https://docs.plm.automation.siemens.com/tdoc/tc/11.2.3/help/#uid:xid1177897

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: Active Workspace 3.2- Frequent Logoff

Experimenter
Experimenter

Thanks RandyEllsworth. Will check this

Re: Active Workspace 3.2- Frequent Logoff

Experimenter
Experimenter

Re: Active Workspace 3.2- Frequent Logoff

Solution Partner Honored Contributor Solution Partner Honored Contributor
Solution Partner Honored Contributor
Is this your solution?

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4