Our client has setup cache server and local volume at our site.
The cache server are configured to the client domain and connected via the firewall.
Our local machines are configured by pointing the parent FSC to the mentioned cache server address. We have no issue to access and update the data which located inside the master volume (client server). The NX integration has been working well.
When the data has been updated here, my understanding is those physical data will be transfered into the local volume (which always specified under the named reference) until “synchronization” step executed. I can locate those files which stored inside the cache server machine local volume folder. This proven that these file were saved through the system correctly. The problems started here, our client site where they are configured to the master volume and they are not being able to pull out those data which stored in our local volume. The FCC proxy function related errors keep prompting up.
We've investigated this issue in few aspects including the firewall setting, network configuration, network speed (min 200kb/s which seems not too bad to me as we are thousands mile apart), user permission and FSC configuration XML. The results are intermittent, there were two days working well on both side, some parts were even released in system by client and they couldn’t open them after administrator wiped out their local central cache folder as they would be generated automatically upon user demand.
I am new to this system and I’m sure we have not discovered all the possible problem areas; I would appreciate your helps if anyone able to share or advise the possible tackle solution.
Thank you in advance.
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4
Thanks for your advices and happy New Year!
I’m not sure if I understood your statement correctly. If it’s something related to the domain account, I have to say that the cache server is already using client domain account, we (with client IT support) did install the Teamcenter application on the server itself and run the test. The test result is the same to those local machines which using local account that connected to this server.
I’m curious about your statement regard the local volume would be nice when files are not share outside location. This has basically defeated our original intention of having cache server setup here, both site users would have a chance to work on the same parts depend the requirements. This was the reason I was shocked when client told us regard the cache server implementation at the initial stage and it didn’t require any multi-site licenses. I probably didn’t use the correct wording but I have seen other PDM system which it would require multi-site configuration setup and licenses when involve the design data shared across other sites.
Using the dispatcher/move volume was the last option we about to do next, in another word, those data won’t be appearing in the system until the process completed and reload the DMU.
Thanks for looking into it and happy New Year!
Your description about the problem is precisely what’s going on here. To answer your questions:
I’m not sure which logs you were referring to? These are common error msg prompted up:
See below for the snapshot on the log file.
The firewall TCP services are established and learning. So network is fine. It seems blocked by the appplication itself.