06-25-2018 06:49 AM
All,
We have TC10.1.2.2 (64bit) and on some machines The RAC crashes when users checkout anything.
The first thing they checkout (item, item rev, dataset, ...) the RAC exits and they get this error message below.
There is nothing in any log-file, not in client log or server syslog.
Maybe 5-8 users affected, all other 70 users have no issue.
We did some tests and it doesn't look like Teamcenter or java issue. Because, on the same laptop some user has the issue and other user does not.
Any idea's?
How can i enable more extensive logging? Is there a JAVA-log or how to enable it?
thanks
br
fred
Evolve Consulting bvba
Freelance NX & Teamcenter consultant
frederik@evolve-consulting.be
06-25-2018 11:51 AM
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4
06-26-2018 01:21 AM
Hi,
There may be different reason of crash.
1) Too many items opened by user--> I obeserved users keep items opened in TC. If there are too many items opened, you may observer JAVA error.
2) Temp\cache files not cleared --> Need to delete Temp\cache files periodically(may be biweekly). You may create a batch file as attahed and provide to end users. Once you clear those, open items will also get closed.
3) JAVA heap size--> Check heap size paramaters set in otwportal.bat. We have set it to below :
-XX:PermSize=64m -XX:MaxPermSize=128m
BR,
Rupesh
06-26-2018 05:27 AM
We don't use SSO.It is standard login 4T. The windows username is the same as the TC username but password is managed in TC.
The TcRAC log contains some lines but no error message. Also on a working RAC we have the same lines in the log.
WARN 2018-06-26 10:10:22,636 - Windows 8 () - win32.win32.x86_64 - null - Java(TM) SE Runtime Environment (1.7.0_51-b13) - 3.8.0.v20120529-1548 WARN 2018-06-26 10:10:29,730 - Using abandoned clinetID TCLoginJob.CPCAD3.05324.02:CPCAD3.08100.01 WARN 2018-06-26 10:10:36,418 - FCC Interface initialized in 297 ms. WARN 2018-06-26 10:10:38,683 - org.eclipse.core.runtime - org.eclipse.ui - 0 - Warnings while parsing the handlers from the 'org.eclipse.ui.handlers' extension point. WARN 2018-06-26 10:10:38,683 - org.eclipse.core.runtime - org.eclipse.ui - 0 - There should only be one expression element: plug-in='com.teamcenter.rac.cme.collaborationcontext', id='org.eclipse.ui.edit.delete', whenElementName='enabledWhen' WARN 2018-06-26 10:10:38,683 - org.eclipse.core.runtime - org.eclipse.ui - 0 - There should only be one when element: plug-in='com.teamcenter.rac.cme.mpp', id='org.eclipse.ui.file.print', whenElementName='enabledWhen' WARN 2018-06-26 10:10:40,543 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS unused message: noContent.MSG in: com.teamcenter.rac.viewer.messages_locale WARN 2018-06-26 10:10:40,543 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: UNKNOWN_NUMBER in: com.teamcenter.rac.viewer.messages_locale WARN 2018-06-26 10:10:40,543 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: OBJECTS in: com.teamcenter.rac.viewer.messages_locale WARN 2018-06-26 10:10:40,543 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: FOUND_MSG in: com.teamcenter.rac.viewer.messages_locale WARN 2018-06-26 10:10:47,683 - ------ Interop Module: warn log level ------
We are looking now more in the direction of graphics drivers (it's a guess). Since the problem occurs on the same type of hardware (HP X2 1012 G2), all other RAC that are working fine have other hardware.
But this looks maybe a bit far fetched.
what you think?
br
Fred
Evolve Consulting bvba
Freelance NX & Teamcenter consultant
frederik@evolve-consulting.be
06-26-2018 10:52 AM
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4
06-27-2018 04:25 PM
Where are they checking out, is it shared drive? Check permissions on that folder?
Try to change checkout directory for those users having problem to a different local folder.
Edit->Options->General->CheckIn-CheckOut
Regards,
NaveenGM
06-28-2018 03:19 AM
Thank you for the replies.
No, we don't distribute any properties files after the install. And i checked multiple stations, we have these warnings for all users, working and crashing RAC.
I don't have much experience in this area, any idea which *.properties files i need to check?
The checkout preferences are locked at site level and is set to local folder.
I tested already to unlock these and disable all, but still crash.
br
Fred
Evolve Consulting bvba
Freelance NX & Teamcenter consultant
frederik@evolve-consulting.be
06-28-2018 06:36 AM
Is FMS_HOME set correctly for the users that get the failures?
06-28-2018 06:40 AM
Yes, FMS_HOME is set in startup scripts
Evolve Consulting bvba
Freelance NX & Teamcenter consultant
frederik@evolve-consulting.be
06-28-2018 10:19 AM
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4