I am quite new to Teamcenter and am experimenting with installing and administering environments within virtual machines, so bear with me!
My problem is java keeps crashing on me for some reason, and it became gradually worse. The steps which I have taken are summarized below in bullet point form:
I would very much appreciate some advice as to what I should be looking for or what the problem seems to be. Seems like a good learning opportunity for me!
Or maybe it's so bad so I need to contact GTAC?
Thank you :smileyhappy:
Solved! Go to Solution.
I ended up doing a complete reinstall of TC Rapid Start 11.2.0, then updating it to 11.2.2. I got the "shared metadata cache" error upon logging in again, so I fixed it using the steps in the OP and I can log in, but the viewer tab has started to hang again.
Edit: The viewer tab is only blank for items with JT datasets attached. Word/Excel works fine and renders correctly. If I try to render a JT in the viewer tab, eventually the interface locks up somehow. I was for instance not able to access "Edit -> Options" as the client now said "Working.." in the lower left, while also stating "Working..." in the lower right for the failed viewer tab. Not touching the viewer tab for the item with a JT dataset does not cause any issues yet that I've seen. It's triggering the viewer tab that seems to cause problems.
Something is wrong when updating from 11.2.0 to 11.2.2, probably the way I'm updating. Right now my client window is stuck on "Working..." in the lower right, and the viewer tab is blank. The rest of the interface is responsive though.
To clarify (summarized) how I updated from 11.2.0 to 11.2.2:
The viewer tab remains blank. So it seems something is wrong with the embedded viewer. How would I go about reinstalling it? Would it be through the corporate server TEM or the rich client TEM?
Thank you for your help so far.
So being perplexed I checked GTAC and found a lot of reports of this issue specific to 11.2.2 (just look at the first 5 in the list): https://solutions.industrysoftware.automation.siemens.com/result.php?sort=desc&p=1&q=embedded+viewer...
So I decided to disable IPv6 using these official microsoft tools: https://support.microsoft.com/en-gb/kb/929852
And it worked! Items with JT file datasets attached now render properly along with everything else.
Hope this helps someone else out!