No Emails for Subscription Events

[xplm2005]

Hi,

I created some subscriptions for Check-out events on few Objects and Object-Class types. I have set all appropriate Preferences mentioned in the subscription admin document. Frequency for all subscriptions is "immediately".

After I performed checkout on several such objects, I can see several events created (with event_state=0) in Subscription Administration . But no emails have been sent; neither on TC-Mailbox or on specified email server ( SCM_notification_mode=3 i.e. deliver as both, SMTP email and User's inbox)

Does anyone have an idea what could be wrong ? I am using Tc 11.2.1.

Thanks!

[xplm2005]

Started the daemon 'subscriptionmgrd' in a cmd on server and the emails were found in Subscription Messages folder under My Worklist.

[ardenb]

You may have to get your IT folks to setup a valid email account for whatever you've specified as the "From" sender.

[xplm2005]

Hi @ardenb, thanks for your response. I had already set the "Mail_OS_from_address" preference with my official email address. I have also checked all preferences containing *mail* and set appropriate values; but it's not working somehow!

[xplm2005]

Also, I have added valid email addresses to "Person" in Organization.

[ardenb]

I meant you may have to get your IT folks to set up the account in Exchange.

[xplm2005]

in that case I will rather stop here, because it's not my main requirement to get the emails working. I am okay as the subscription is working. I have to replace the default SMTP_mail_notify handler with a custom one.

I was still trying to make emails work for my own learning or because it may be useful for future requiements. Thanks for your replies.

[ardenb]

In that case, you could look into installing hMailServer and pointing to it instead of your company Exchange server. Look at https://www.hmailserver.com/ for more information.

[xplm2005]

Thanks @ardenb! I will look into it and update the results.