I'm trying to receive an email if a reviewer task do no perform the action in a due time.
-recipient benjamin (benjamin is a user)
The problem is that I did not receive the email.
Do you have any idea to help me ?
Yes I have the Task Manager services installed.
I receive notify with EPM-notify handler without problem.
Do you have any other recomendation ?
EPM-notify sends a message through Teamcenter mail, but EPM-late-notification sends an external email to the recipient. To make it work, you must have an email address entered for the user, and you have to set up the preferences that allow Teamcenter to connect to and send email through your company email server.
A similar problem was reported in PR# 7447968, and the solution given was that the handler was fixed in TC10.1.4.1, TC10.1.5 & TC11.2.1. Are you using one of these releases (or later)?
I have the same problem with EPM-late-notification. I already have an appshare with GTAC last April and they confirmed that late notifications don't send in email. However this case still haven't been solved!! They even set it as "CANNOT DUPLICATE"
I've done some experiment on this case and I came on a conclusion:
When servers for mail and teamcenter is the same, late notification is sent. But when it's not or when mail server is separated on tc, email is not sent for late nofications.
I have already ping this to them but i got a solution that they close it as "Cannot Duplicate"
I am really disappoint on this!!!!
Anyway, you can do some test also with having same/different servers for mail and teamcenter. If you get the same error, kindly raise this to GTAC and mention PR 8008850. They might consider solving this on the next patch!!