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Projects cannot show objects in Teamcenter Interface

Pioneer
Pioneer

Hello,

 

I configured my Teamcenter rich client with SSO and SSL. I succeeded to login into 4 tiers rich client application. However, I have a problem which is that i cannot open objects in projects.

 

Steps to duplicate:

I login into 4 tiers rich client application.

I click on "My Projects"

I expand any project to see objects inside.

An hourglass appear at that moment and it keeps appearing until forever without showing objects.

 

For more information:

This problem does not happen in 2 tiers rich client application.

I join a log file which is probably the reason:

WARN  2018-09-13 16:08:26,867 - Windows 10 () - win32.win32.x86_64 - null - Java(TM) SE Runtime Environment (1.8.0_161-b12) - 3.8.0.v20120529-1548
WARN  2018-09-13 16:08:27,789 - OS name is Windows 10
WARN  2018-09-13 16:08:27,790 - JVM vendor is Oracle Corporation
WARN  2018-09-13 16:08:27,790 - Data model is 64
WARN  2018-09-13 16:08:40,942 - FCC Interface initialized in 16ms. 16077922nanoSec. ms.
ERROR 2018-09-13 16:08:44,098 - org.eclipse.core.runtime - org.eclipse.ui - 4 - Unable to create menu item "com.teamcenter.rac.pse.pca.OpenSVRDialog", command "com.teamcenter.rac.pse.pca.OpenSVRDialog" not defined
WARN  2018-09-13 16:08:50,733 - Default display [listDisplay] is not found.
ERROR 2018-09-13 16:11:02,100 - Echec d'envoi de la requête de service, a détecté une erreur de protocole TCCS.
Le client n'a pas pu accéder à l'adresse du serveur. Assurez-vous que le serveur est actif sur cet hôte et sur ce port.$
ERROR 2018-09-13 16:11:02,104 - com.teamcenter.soa.client.SoaRuntimeException
com.teamcenter.soa.client.SoaRuntimeException: Echec d'envoi de la requête de service, a détecté une erreur de protocole TCCS.
Le client n'a pas pu accéder à l'adresse du serveur. Assurez-vous que le serveur est actif sur cet hôte et sur ce port.$
    at com.teamcenter.rac.kernel.SoaExceptionHandler.handleException(Unknown Source)
    at com.teamcenter.soa.internal.client.XmlRestSender.invoke2(Unknown Source)
    at com.teamcenter.services.internal.rac.core.ProjectLevelSecurityRestBindingStub.getProjectsSmartFolderHierarchy2(Unknown Source)
    at com.teamcenter.rac.smartnavigator.common.ProjectHelper.getProjectSmartFolderHierarchy2(Unknown Source)
    at com.teamcenter.rac.smartnavigator.viewer.node.SmartFolderNode.getProjectSmartFolderHierarchy2(Unknown Source)
    at com.teamcenter.rac.smartnavigator.viewer.node.SmartFolderNode.access$3(Unknown Source)
    at com.teamcenter.rac.smartnavigator.viewer.node.SmartFolderNode$LoadChildrenOperation.executeOperation(Unknown Source)
    at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
    at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
    at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
    at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
ERROR 2018-09-13 16:11:02,101 - The request  XML:
<?xml version="1.0" encoding="UTF-8"?>
<ns3:GetProjectsSmartFolderHierarchy2Input xmlns:ns4="http://teamcenter.com/Schemas/Internal/Core/2013-05/ProjectLevelSecurity" xmlns:ns2="http://teamcenter.com/Schemas/Internal/Core/2007-06/ProjectLevelSecurity" xmlns:ns6="http://teamcenter.com/Schemas/Core/2012-09/ProjectLevelSecurity" xmlns:ns3="http://teamcenter.com/Schemas/Internal/Core/2010-04/ProjectLevelSecurity" xmlns="http://teamcenter.com/Schemas/Soa/2006-03/Base" xmlns:ns5="http://teamcenter.com/Schemas/Core/2009-04/ProjectLevelSecurity"><ns3:projectIDs>9999999999999</ns3:projectIDs></ns3:GetProjectsSmartFolderHierarchy2Input>
ERROR 2018-09-13 16:11:02,101 - The response XML:
Empty

 

I also join an image of the problem

 

Thank you for all your help,

Thinh TRUONG

2 REPLIES 2

Re: Projects cannot show objects in Teamcenter Interface

Solution Partner Esteemed Contributor Solution Partner Esteemed Contributor
Solution Partner Esteemed Contributor
This sounds like a problem with the transientVolume. The XML is written to the transientVolume and the 4tRAC isn't able to retrieve the XML. A 2tRAC has its own transientVolume directory.

Run backup_xmlinfo on the server running server manager to extract and compare against your FMS Master and Tc preferences (change them as required).

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Highlighted

Re: Projects cannot show objects in Teamcenter Interface

Pioneer
Pioneer

Hello Randy,

I found a solution for this issue. Thank you a lot for your time here.

Regards,
Thinh