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Save error, from NX "instance not loaded"

We are having an issue when saving parts, it's random, like Teamcenter Russian Roulett.  User  A may have it with a file, while user B will not, and the next day it may be fine for user A.  Issue is, you don't know until you hit save, so work can be lost.  It does not come up if you export the file out of Teamcenter, so we, and GTAC feel it is database related.

 

The error message:

GenericError.jpg

The property in the rec box will vary, some of the values are:

area_error
volume
com_z
moi_yy
max_mass
min_mass
com_y
com_error
poi_yz
volume_error
mass
density
poi_xy
accuracy
area

and occasionally we will get the following, when we try to release a file in Teamcenter:

TC_Warning.jpg

 

The constant in the error/warning, is "the instance is not loaded", which leads us to believe they are related.  Also, this started, soon after we applied a GTAC supplied fix to our SQL server, for an issue regarding saving items that were in specific Projects.  Again, this makes us think it is database related.

 

Anyone having similar issues, of thoughts on it?  we have multiple IR's submitted on this, but we are trying to help GTAC with any possible insight.  We just aren't sure where to look.

 

Thanks,

 Dave

-Dave
NX 11 | Teamcenter 11 | Windows 8.1
2 REPLIES

Re: Save error, from NX "instance not loaded"

Hi DaveK,

 

we faced similar issue a year ago. in my case, assembly ll not open for user A but for rest it ll open.


Please try open the assembly as structure only.

1. enable any one subassembly and try to save the assembly.

2. repeat for as many sub assemblies ( time consuming :-( .. if many sub assemblies ) 

3. try to locate the subassembly ..then try to locate the items .. it may be many  or few items located in varies sub assemblies.

4. finally, try to open and save those items individually .. restart the session.

 

Hope it ll work. 

 

AnbuJ

 

Re: Save error, from NX "instance not loaded"

Thanks for the suggestion, but the issue appears to be related to a DEBUG setting within Teamcenter.  We are still working with GTAC to find the root cause, but so far changing a couple OOTB setting from DEFAULT to INFO has worked.  The quest now is to find the DEBUG setting, that was bring put into place for the DEFAULT setting.

 

 

-Dave
NX 11 | Teamcenter 11 | Windows 8.1