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TC10.1.6 OOTB 2-tier Installation fails

Siemens Creator Siemens Creator
Siemens Creator

TC 10.1.6 - 64 bit - windows 2012 R2 standard and TC 10.1 base 64 bit windows

Oracle 12.2.0.1.0 on AIX 7.1.0.0

 

Main issues - 

ifail (26044) The server initialization has failed. The 'deploy_archive' command encountered a problem during execution and exited with return status: 26044

 

INFO  - 2019/8/10-14:45:29.724 UTC - NoId - TC_VERSION_STRING=V10000.1.0.60_20160315.00 - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\sss\sss_utils.cxx(425)

INFO  - 2019/8/10-14:45:29.865 UTC - NoId - Default encryption configuration. - Teamcenter.FoundationBase at D:\workdir\tc1016w0315_win64\src\foundation\base\Crypto.cxx(105)

NOTE  - 2019/8/10-14:45:29.865 UTC - NoId - Defaulted NLS_LANG based upon TEXT encoding. - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(5928)

NOTE  - 2019/8/10-14:45:29.865 UTC - NoId -   Oracle env: NLS_LANG=american_america.we8mswin1252. - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(5939)

NOTE  - 2019/8/10-14:45:29.865 UTC - NoId -   Oracle env: NLS_SORT=BINARY. - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(5949)

NOTE  - 2019/8/10-14:45:30.005 UTC - NoId - Connect failed (-28040) for 'Infodba' at <DB-hostname>  - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(809)

6 REPLIES 6

Re: TC10.1.6 OOTB 2-tier Installation fails

Solution Partner Genius Solution Partner Genius
Solution Partner Genius

looks like your connection to the DB is not being established (via tc_data folder)

Is this a client installation? did you manage to install 2-tier RAC on the Teamcenter server?

Test by going to TC server - start tc cmd - %TC_BIN%\install -ayt

This should let you know if the connection is okay
Does infodba database user have the correct security settings? (sa?)

Re: TC10.1.6 OOTB 2-tier Installation fails

Gears Phenom Gears Phenom
Gears Phenom

Good afternoon, I think you have problems connecting to the database.
Verify that the database services are up and running. Also check that the firewall is not blocking connections to the database. You can also search and see deploy_archive utility sylog in TC_ROOT\logs

Re: TC10.1.6 OOTB 2-tier Installation fails

Siemens Creator Siemens Creator
Siemens Creator

Hi,

DB is Oracle 12.2.0.1 and TC 10.1.6 on windows 2012 R2

 

Deploy_archive log says -

D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(809)
NOTE - 2019/8/10-14:47:25.880 UTC - NoId - Oracle env: NLS_LANG=american_america.we8mswin1252. - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(5939)
NOTE - 2019/8/10-14:47:25.880 UTC - NoId - Oracle env: NLS_SORT=BINARY. - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(5949)
NOTE - 2019/8/10-14:47:25.958 UTC - NoId - Connect failed (-28040) for 'Infodba' at <DB-hostname> - Teamcenter.POM at D:\workdir\tc1016w0315_win64\src\foundation\pom\eim\eim_trans_util.cxx(809)

 

Teamcenter Engineering could not connect to the DBMS specified in the
TC_DB_CONNECT environment variable.
This could be because the DBMS is not online or the server
is not accessible from your node.

ERROR - 2019/8/10-14:47:26.130 UTC - NoId - EIM__open_db failed to connect to the DB.

.

.

.

NOTE - 2019/8/10-14:47:26.239 UTC - NoId - TextPool::TextPool - lock mutex: name=:_Users_Infodba_AppData_Local_Temp_V10000.1.0.60_20160315.00_1234_Textsrven_US_emh_text.xml.lck.mtx
- Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textpool.cxx(66)
NOTE - 2019/8/10-14:47:26.239 UTC - NoId - TextServer::createSharedMemory - about to enter mutex guard.
- Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textpool.cxx(449)

TextServer::setBackingStoreFile Creating allocator- m_segmentKey=C:\Users\Infodba\AppData\Local\Temp\V10000.1.0.60_20160315.00\1234\TextSrv\en_US\emh_text.xml.mem - m_segmentMutexName= :_Users_Infodba_AppData_Local_Temp_V10000.1.0.60_20160315.00_1234_Textsrven_US_emh_text.xml.seg.mtx
NOTE - 2019/8/10-14:47:26.380 UTC - NoId - TextServer::failed to open file 'smc0psmcfgsupport_errors.xml' - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(586)
NOTE - 2019/8/10-14:47:26.380 UTC - NoId - TextServer:: searched in directories
.
- Teamcenter.TextServer.textsrv
NOTE - 2019/8/10-14:47:26.380 UTC - NoId - C:\Siemens\Teamcenter10\TC\lang\textserver - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(601)
NOTE - 2019/8/10-14:47:26.380 UTC - NoId - C:\Siemens\Teamcenter10\TC\lang\textserver\en_US - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(603)
NOTE - 2019/8/10-14:47:26.380 UTC - NoId - TextServer::WARNING: bad file name, smc0psmcfgsupport_errors.xml - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(177)
NOTE - 2019/8/10-14:47:26.739 UTC - NoId - TextServer::failed to open file 'smc0psmcfgsupport_errors.xml' - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(586)
NOTE - 2019/8/10-14:47:26.739 UTC - NoId - TextServer::WARNING: bad file name, smc0psmcfgsupport_errors.xml - Teamcenter.TextServer.textsrv at D:\workdir\tc1016w0315_win64\src\core\textsrv\textserverxmlparser.cxx(177)
@@@ End of session Sat Aug 10 22:47:26 2019 China Standard Time

 

Re: TC10.1.6 OOTB 2-tier Installation fails

Siemens Creator Siemens Creator
Siemens Creator
No. TC is still not installed. I am trying to install TC on single box pointing to DB on different box.
TC command prompt still not exists.


DB is Oracle 12.2.0.1 on AIX 7
and TC 10.1.6 on windows 2012 R2

Re: TC10.1.6 OOTB 2-tier Installation fails

Solution Partner Genius Solution Partner Genius
Solution Partner Genius

Looks like your "connect to DB" settings are not correct (in tem.bat) or that your DB user does not have the correct access in the Oracle DB.

I normally use SQL so not sure how to check oracle db access rights but i would start there..

Would also check firewall between the servers

Re: TC10.1.6 OOTB 2-tier Installation fails

Siemens Creator Siemens Creator
Siemens Creator

I am able to login and connect to oracle using sysdba and system and infodba as well.

 

Might need to check the firewall. That is one option left.