Cancel
Showing results for 
Search instead for 
Did you mean: 

TEM error while updating to TC11.6

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

I received following error while updating teamcenter 11.5 to 11.6. 

I've already updated the license server to the last version.

any Idea?

Attached log

 

SNAG-03-01-2019 10.15.52.jpgSNAG-03-01-2019 10.19.15.jpg

 

10 REPLIES 10

Re: TEM error while updating to TC11.6

Gears Phenom Gears Phenom
Gears Phenom

Good afternoon, try to look at the preference_manager utility syslog in it, you should find a more detailed description of the error

Re: TEM error while updating to TC11.6

Gears Phenom Gears Phenom
Gears Phenom

Addition:
syslog must be %TC_ROOT%\logs\subdir or in %temp% directory

Re: TEM error while updating to TC11.6

Solution Partner Esteemed Contributor Solution Partner Esteemed Contributor
Solution Partner Esteemed Contributor

@sanchezj, That's a pretty strange error code. Can you start a Teamcenter command window and run:
list_users -u=infodba -pf=D:\plm\tc112\security\config1_infodba.pwf -g=dba

 

Previous commands ran successfully so its not the password file (pwf). Post any errors from list_users here.


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: TEM error while updating to TC11.6

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

SNAG-03-01-2019 17.08.32.jpgAny idea??

 

 

 

Re: TEM error while updating to TC11.6

Solution Partner Esteemed Contributor Solution Partner Esteemed Contributor
Solution Partner Esteemed Contributor
Looks like a license error. Either the license or the license software or both need to be investigated. Can you review or attach the FlexLM log?

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: TEM error while updating to TC11.6

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

Attached splm_ugslmd.log, preferences_manager.syslog and install_UPDATER.log

Re: TEM error while updating to TC11.6

Solution Partner Esteemed Contributor Solution Partner Esteemed Contributor
Solution Partner Esteemed Contributor
I don't see any issues with the license. The installer failed while trying to create a preference. The preferences_manager util failed trying to load a CAE library. You might not have selected all the features needed given your license includes a whole lot of stuff? I would call GTAC - installation support - to solve this one.

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: TEM error while updating to TC11.6

Gears Phenom Gears Phenom
Gears Phenom

Good afternoon, try to look at a similar error in the solution center, perhaps this is your case.

 

https://solutions.industrysoftware.automation.siemens.com/

 

Search:

ID: 001-9257833
ID: SFB-TEAMCENTER-8002378

Highlighted

Re: TEM error while updating to TC11.6

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

Thanks ArthurRM!!!

 

The solution was in the SFB-TEAMCENTER-8002378.

 

I have to update firts to AW4.0.1 and Substance Compliance 4.0.1 before update to Tc11.6 Aw4.1