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Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Hello Experts,
 
I am trying to install Teamcenter 12 on Windows server 2016 standard and SQL 2016 Express. During the installation process, I encountered an error like the image below:
error4.png

 

 

I searched for errors on the forum but that tutorial I tried failed.

Here, I have enclosed install_config log file, license file.        

Please, can anyone suggest a solution for this?

Thank you so much in advance.

 

Thanks,

Thanh

 

12 REPLIES 12

Re: Teamcenter 12: EngineeringUtilityException:POM002

Gears Phenom Gears Phenom
Gears Phenom

Good afternoon, it looks like your error is due to the lack of directories or problems with access to them:

 

C: \ teamcenter12 \ Tc12
C: \ teamcenter12 \ ActiveWorkspace \ Tc12.0.0.0_ActiveWorkspace4.2.1_wntx64 \ wntx64

 

Please delete your license file, it should not be in the public domain.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi @ArthurRM ,

 

First thanks for your comments, I deleted the license file.

 

I have checked the permissions of users who install Teamcenter. Do not know that has enough authority yet? You can see the picture below. At the same time, I send you the latest diary. You can check file attached.

erro4.01.PNGinfodba_activeworkspace.PNGinfodba_tc12.PNG

Re: Teamcenter 12: EngineeringUtilityException:POM002

Gears Phenom Gears Phenom
Gears Phenom

If you install Teamcenter under the infodba user of the operating system, then I think these rights are enough.

I checked your license file, teamcenter licenses have version ugslmd 12.0, so you have Teamcenter 12.x support.


But I think you have a problem with the license server. Verify that it is up and running. In LMTOOLS, open the Server Status tab and click the Perform Status Inquiry button to check the status. Verify that the firewall is not blocking connections to the license server.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi @ArthurRM,

 

I checked lmtools and it works. I turned off the firewall. then I start running again and still get the same error as the first time.

I attach the lmtools log.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Gears Phenom Gears Phenom
Gears Phenom

I think you are using a different license file, I think you should use License_Update_01082019.txt

Re: Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi @ArthurRM ,

 

I am running a test on a demo server with a temp license before officially running on the main server.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Gears Phenom Gears Phenom
Gears Phenom

Your temporary licenses have expired

18:43:15 (ugslmd) Warning: teamcenter_admin expires 12-aug-2019
18:43:15 (ugslmd) Warning: teamcenter_author expires 12-aug-2019

 

You have a license file with new licenses, they are permanent, use it.
If you use it for the Teamcenter test and production environment, then installing the test environment, your licenses will not be occupied and you can install the production environment.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Thanks for your enthusiastic help. I will use the license permanently.
I will reinstall to see if this error still exists.

Re: Teamcenter 12: EngineeringUtilityException:POM002

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi @ArthurRM ,

 

 

I don't know how to get a license on the main server to install Teamcenter on the demo server. So I decided to install it on the official server and suddenly I didn't see any errors.

 

I want to ask if I can update directly from TC 12.0 to 12.2, or need to update in order 12.0 -> 12.1 -> 12.2

 

installed.pngTeamcenter 12

Thanks again for your support.

Thanh