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Unable to create Folder or Form in 4 Tier RAC

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi guys,

 

I an not create a folder or a form in my RAC.

Why do you think this happens?

2.jpg

12 REPLIES

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

I see this when java runs out of virtual memory. Despite being a fantastic application the rich client occassionally leaks memory. Some application usage leaks more than others. For instance, if you play around in the organization app long enough or in workflow designer or even workflow viewer.

 

To postpone this issue, you can increase the amount of virtual memory you allocate. How you do this depends on your deployment method: OTW, TEM, copy/paste. In Teamcenter.ini:

 

Default value:

 

-Xmx512m
-XX:MaxPermSize=128m

 

 

 Try increasing it to this:

 

-Xmx1024m
-XX:MaxPermSize=256m

 

 

 

I've also seen this issue when a user doesn't have write access to their $HOME folder ($TMP) or has been configured for a fixed cache location where the current user has no access rights. Your mileage may vary.


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi Randy,

 

Did what you asked, but it didn't change anything.

Actually this test (File-Create-New Folder) is the first thing I do in the RAC and there's no problem for memory.

 

Cem.

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Then I guess I should have started the conversation with a question: Were you able to create a folder before? Maybe you gave give us a little hint on when this error happens.

 

Best,

/Randy


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

No, I've never been able to create a folder or a form in 4-tier RAC.

I can in Thin client though.

I noticed now that I also get an error when I right click to any dataset(UGMASTER, WORD,etc) click View Properties. 

Can that be caused by the same issue?

 

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Yes, they can be but its a bad thing. Something is terribly wrong with your environment. I would make sure that everything is patched correctly (repatch if you don't know for sure). Then clear all the caches and restart the environment. If that doesn't work then you'll need to dig deeper.

 

You can start with Stylesheet/Preferences. For instance, a custom item type could have prefs:

  • ACMEItem.RENDERING
  • ACMEItem.SUMMARYRENDERING
  • ACMEItem.CREATERENDERING
  • ACMEItem.SAVEASRENDERING
  • ACMEItem.REGISTEREDTO
  • ACMEItemCreate.CREATE_REGISTEREDTO
  • ACMEItemSaveAs.SAVEAS_REGISTEREDTO
  • ACMEItemRevision.RENDERING
  • ACMEItemRevision.SUMMARYRENDERING
  • ACMEItemRevision.SAVEASRENDERING
  • ACMEItemRevision.REGISTEREDTO
  • ACMEItemRevisionSaveAs.SAVEAS_REGISTEREDTO

 

Notice that Create is in the list. Make sure your preferences are what you expect then move to the Stylesheet datasets. The OOTB DS's are stored in a folder called SystemStyleSheets and the custom DS's are stored in a folder called StyleSheets.

 

Hopefully the empty window being dispalyed is related to a bad or missing style sheet or preference. The most important thing is to be confident that you're patched correctly and have a clean startup before going deeper.

 

Best,

/Randy


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Its too early and I need more coffee. You're able to create them in the thin client which means there is nothing wrong with patching or configuration of the server.

 

Let's concentrate on the rich client instead.

How was the rich client deployed: OTW or TEM?

Does the rich client patch level match the server patch level?

 

You can view Help > About, More to validate it. The last portion of the client version should match the last portion of the server version. See the attached image for an example.

 

Best,

/Randy


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

I patched it with the TEM.

 

Here's more info from my RAC.

 

2015-07-31_17-35-09.jpg

 

I have a vmware server as my guest(corporate server), 2tier client installed, everything works.

This is my 4tier client on my host.

 

Also

2015-07-31_17-39-32.jpg

 

My server is Windows werver 2008 R2 x64 installed in English.

My host iw Windows 7 64 bit installed in Turkish(UTF8)

all regional settings are English though.

 

Cem

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Patch level looks good. Stylesheet DS looks good. Preferences?

 

Have you already disabled preferences shared memory in accordance with SFB-Teamcenter-8586? Here's the corrective action if you haven't.

 

  • Shutdown services/processes
    • on remote servers.
    • on app/web servers.
  • Run: clearlocks -assert_all_dead, install -lock_db
  • Task: Modify TC_DATA\tc_profilevars.bat
    • place TC_USE_PREFS_SHARED_MEMORY=FALSE directly
    • or place in a separate file like I do and call it from tc_profilevars
  • Task: Delete TC_SHARED_MEMORY_DIR
    • on pool manager server, Run: generate_metadata_cache -force
  • Optional: clean up old logs. General server cleanup.
  • Run: install -unlock_db
  • Startup services/processes
    • on app/web servers.
      • Test webclient login.
    • on remote servers.
      • Test rich client login.

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to create Folder or Form in 4 Tier RAC

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Now reinstalling the 4tier client and going to check if anything changes.

Then I will try what you asked and will let you know! Smiley Happy

 

Cem