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Unable to start 4 tier due to error in server Manager

Hi everybody,

 

Happy to see you all after a long time.I have always got solution here.

 

I have a new issue that after a unplanned server restart, I am unable to start the 4 tier. There is an issue in server manager.I ahve given my server manager log below

INFO  - None - 2016/09/21-05:42:23,372 UTC - TEAMCENTER - Starting Server Pool Mananger.
INFO  - None - 2016/09/21-05:42:23,387 UTC - TEAMCENTER - Found pool configuration file: C:\APLM\Siemens\Teamcenter8\pool_manager\serverPoolPEP.properties
INFO  - None - 2016/09/21-05:42:25,265 UTC - TEAMCENTER - Server Host Name = PEP
INFO  - None - 2016/09/21-05:42:25,266 UTC - TEAMCENTER - Found TreeCache configuration file: C:\APLM\Siemens\Teamcenter8\pool_manager\TreeCacheTCPPEP.xml
INFO  - None - 2016/09/21-05:42:25,673 UTC - TEAMCENTER - TreeCache Configuration:
	TreeCache Cluster Name=Cluster
	TreeCache Mode=TCP
	Local Service Port=17800
	TreeCache Socket Connect Timeout=2000
	TreeCache Peers=TEAMCENTER[17810]
	TreeCache Port Range=1
	TreeCache Connection Timeout=30000
	TreeCache Merge Min=5000
	TreeCache Merge Max=10000
	TreeCache Join Timeout=1250

WARN  - failed to join /224.0.0.75:7500 on eth3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net7: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
INFO  - None - 2016/09/21-05:42:56,289 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17800|0] [10.92.21.32:17800]
INFO  - None - 2016/09/21-05:42:56,291 UTC - TEAMCENTER - TreeCache GMS address: 10.92.21.32:17800
INFO  - None - 2016/09/21-05:42:57,420 UTC - TEAMCENTER - MBean HTML adaptor is configured to start at http://TEAMCENTER:8082
INFO  - None - 2016/09/21-05:44:42,504 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17800|1] [10.92.21.32:17800, 10.92.21.32:17810]
INFO  - None - 2016/09/21-05:44:43,157 UTC - TEAMCENTER - Global pool configuration found.
WARN  - None - 2016/09/21-05:47:56,420 UTC - TEAMCENTER - Server tcserver1@PoolA@8348@TEAMCENTER (pid=2488) terminated. It didn't start up correctly.
WARN  - None - 2016/09/21-05:47:58,390 UTC - TEAMCENTER - Server tcserver2@PoolA@8348@TEAMCENTER (pid=8472) terminated. It didn't start up correctly.
WARN  - None - 2016/09/21-05:48:00,388 UTC - TEAMCENTER - Server tcserver3@PoolA@8348@TEAMCENTER (pid=9156) terminated. It didn't start up correctly.
INFO  - None - 2016/09/21-05:50:08,461 UTC - TEAMCENTER - Starting Server Pool Mananger.
INFO  - None - 2016/09/21-05:50:08,463 UTC - TEAMCENTER - Found pool configuration file: C:\APLM\Siemens\Teamcenter8\pool_manager\serverPoolPEP.properties
INFO  - None - 2016/09/21-05:50:09,779 UTC - TEAMCENTER - Server Host Name = PEP
INFO  - None - 2016/09/21-05:50:09,780 UTC - TEAMCENTER - Found TreeCache configuration file: C:\APLM\Siemens\Teamcenter8\pool_manager\TreeCacheTCPPEP.xml
INFO  - None - 2016/09/21-05:50:09,936 UTC - TEAMCENTER - TreeCache Configuration:
	TreeCache Cluster Name=Cluster
	TreeCache Mode=TCP
	Local Service Port=17800
	TreeCache Socket Connect Timeout=2000
	TreeCache Peers=TEAMCENTER[17810]
	TreeCache Port Range=1
	TreeCache Connection Timeout=30000
	TreeCache Merge Min=5000
	TreeCache Merge Max=10000
	TreeCache Join Timeout=1250

WARN  - failed to join /224.0.0.75:7500 on eth3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net7: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
INFO  - None - 2016/09/21-05:50:10,297 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|3] [10.92.21.32:17810, 10.92.21.32:17800]
INFO  - None - 2016/09/21-05:50:10,298 UTC - TEAMCENTER - TreeCache GMS address: 10.92.21.32:17800
INFO  - None - 2016/09/21-05:50:10,470 UTC - TEAMCENTER - Global pool configuration found.
INFO  - None - 2016/09/21-05:50:11,482 UTC - TEAMCENTER - MBean HTML adaptor is configured to start at http://TEAMCENTER:8082

I have also attached the error snapshot of login error of 4 tier

 

 

thanks in advance

 

Regards,

Ganesh

13 REPLIES

Re: Unable to start 4 tier due to error in server Manager

Genius
Genius

 

I would check the Java JDK setup first, may reinstall. This as error states 'java'.

Secondly clean the folder %temp%\[Your Teamcenter version]. This stores the cache data on your server and may get corrupt. It contains some subfolders with .mem files.

 

 

Re: Unable to start 4 tier due to error in server Manager

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

It looks like the network adapter isn't using or is unable to use IPv4 for some reason. Check that the network adaptor isn't bad and then check the server manager startup script to enable IPv4. You're running an old version of Teamcenter (8 something) and haven't specified if you're running J2EE or .NET.
In your TC_ROOT\pool_manager\mgrstart_<pool>.bat script, ensure that the JVM arg is enabled...
set JVM_ARGS=%JVM_ARGS% -Djava.net.preferIPv4Stack=true


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to start 4 tier due to error in server Manager

Sorry Guys for the late reply..

 

I had tried both the solution.,but still the same error exist

 

 

Re: Unable to start 4 tier due to error in server Manager

Genius
Genius

Hi

 

Have you a double network cards on server and are using Windows operating system?

if so this is what I had problems with,

we have one network card for 'production' and a second one for 'backup'.

This cause me a lot of problems for some services within Teamcenter. As example when our Dispatcher service should communicate it connected to the 'backup' card on our cooperate server where the scheduler is hosted.

First I solved it by disable the 'backup' card and started up all services so they connected to correct card.

Finally we solved it by changing the 'metric' value manually so our production got the highest priority.

 

If you have multiple card you can test by disable the unwanted and check if you get a connection.

 

 

 

Re: Unable to start 4 tier due to error in server Manager

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom

Good point Jormah. Java connects to the primary adaptor (first adaptor in the provider list)

Start > Control Panel > Network Connections; Advanced > Advanced Settings..., Order the "IPv4" adapter (validate using "ipconfig /all") to be first in the list. I'm attaching an old doc that I had laying around since he's running old software.
My only reservation is that they had a running system before. I suspect a bad network card which they'll have to replace.


Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to start 4 tier due to error in server Manager

Genius
Genius

True Randy, it shouldn't be that.

Just one note, order of network card is one thing that can help but for us we also needed to go into advance of each of the adaptors setting and set 'Interface metric' value manually.

Lower value have precedences over higher so we have 10 for 'Production' and 100 for our 'Backup'

 

2016-09-26_14-09-14-254.png

 

This morning I also got an email from Siemens on last weeks SFB and FAQ articles.

One is pointing on similar issue as our which we had last year. https://solutions.industrysoftware.automation.siemens.com/view.php?si=001-7685259

Re: Unable to start 4 tier due to error in server Manager

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom
Thanks @jormah, I hadn't seen that article/switch yet but I trust Damon Scobey.

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Unable to start 4 tier due to error in server Manager

Hi guys,

 

Thanks for the reply...

But for your information.I am using only one network..

 

Further I have attached my Webtier log here.Please could you guys give me a suggestion on this

INFO  - AMW-WS-141.24321.02.Anonymous.00001 - 2016/09/26-05:40:57,997 UTC - TEAMCENTER - Global pool configuration: 
	SOFT_TIMEOUT_EDIT=28800
	PROCESS_MAX_PER_USER=0
	SOFT_TIMEOUT_STATELESS=1200
	CACHE_CONFIG_PATH=TreeCacheTCP.xml
	HARD_TIMEOUT_STATELESS=28800
	QUERY_TIMEOUT=0
	HARD_TIMEOUT_EDIT=28800
	SOFT_TIMEOUT_READ=28800
	HARD_TIMEOUT_READ=28800
	USER_TIMEOUT_STATELESS=0
	ASSIGNMENT_TIMEOUT=60
INFO  - AMW-WS-141.24321.02.Anonymous.00001 - 2016/09/26-05:40:57,997 UTC - TEAMCENTER - Global pool config published.
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,619 UTC - TEAMCENTER - ORB initialization Jumpstarted.
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,622 UTC - TEAMCENTER - Looking for global pool configuration file: globalPoolConfig.properties
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,623 UTC - TEAMCENTER - Found global pool configuration file /globalPoolConfig.properties in classpath
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,626 UTC - TEAMCENTER - Looking for TreeCache configuration file: TreeCacheTCP.xml
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,627 UTC - TEAMCENTER - Found TreeCache configuration file /TreeCacheTCP.xml in classpath
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,729 UTC - TEAMCENTER - TreeCache Configuration:
	TreeCache Cluster Name=Cluster
	TreeCache Mode=TCP
	Local Service Port=17810
	TreeCache Socket Connect Timeout=2000
	TreeCache Peers=teamcenter[17800]
	TreeCache Port Range=1
	TreeCache Connection Timeout=30000
	TreeCache Merge Min=5000
	TreeCache Merge Max=10000
	TreeCache Join Timeout=60000

WARN  - failed to join /224.0.0.75:7500 on eth3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net7: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
INFO  - None - 2016/09/26-09:19:54,211 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17800|1] [10.92.21.32:17800, 10.92.21.32:17810]
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,215 UTC - TEAMCENTER - TreeCache GMS address: 10.92.21.32:17810
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,708 UTC - TEAMCENTER - Global pool configuration: 
	SOFT_TIMEOUT_EDIT=28800
	PROCESS_MAX_PER_USER=0
	SOFT_TIMEOUT_STATELESS=1200
	CACHE_CONFIG_PATH=TreeCacheTCP.xml
	HARD_TIMEOUT_STATELESS=28800
	QUERY_TIMEOUT=0
	HARD_TIMEOUT_EDIT=28800
	SOFT_TIMEOUT_READ=28800
	HARD_TIMEOUT_READ=28800
	USER_TIMEOUT_STATELESS=0
	ASSIGNMENT_TIMEOUT=60
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,709 UTC - TEAMCENTER - Global pool config published.
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-09:54:50,613 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|2] [10.92.21.32:17810]
INFO  - None - 2016/09/26-09:54:51,221 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|3] [10.92.21.32:17810, 10.92.21.32:17800]
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-10:13:41,123 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|4] [10.92.21.32:17810]
INFO  - None - 2016/09/26-10:16:55,403 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|5] [10.92.21.32:17810, 10.92.21.32:17800]
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-10:30:57,145 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|6] [10.92.21.32:17810]
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
INFO  - AMW-PC-400.46165.02.Anonymous.00001 - 2016/09/27-04:20:59,914 UTC - TEAMCENTER - ORB initialization Jumpstarted.
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).

Re: Unable to start 4 tier due to error in server Manager

Hi guys,

 

Thanks for the reply...

But for your information.I am using only one network..

 

Further I have attached my Webtier log here.Please could you guys give me a suggestion on this

INFO  - AMW-WS-141.24321.02.Anonymous.00001 - 2016/09/26-05:40:57,997 UTC - TEAMCENTER - Global pool configuration: 
	SOFT_TIMEOUT_EDIT=28800
	PROCESS_MAX_PER_USER=0
	SOFT_TIMEOUT_STATELESS=1200
	CACHE_CONFIG_PATH=TreeCacheTCP.xml
	HARD_TIMEOUT_STATELESS=28800
	QUERY_TIMEOUT=0
	HARD_TIMEOUT_EDIT=28800
	SOFT_TIMEOUT_READ=28800
	HARD_TIMEOUT_READ=28800
	USER_TIMEOUT_STATELESS=0
	ASSIGNMENT_TIMEOUT=60
INFO  - AMW-WS-141.24321.02.Anonymous.00001 - 2016/09/26-05:40:57,997 UTC - TEAMCENTER - Global pool config published.
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,619 UTC - TEAMCENTER - ORB initialization Jumpstarted.
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,622 UTC - TEAMCENTER - Looking for global pool configuration file: globalPoolConfig.properties
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,623 UTC - TEAMCENTER - Found global pool configuration file /globalPoolConfig.properties in classpath
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,626 UTC - TEAMCENTER - Looking for TreeCache configuration file: TreeCacheTCP.xml
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,627 UTC - TEAMCENTER - Found TreeCache configuration file /TreeCacheTCP.xml in classpath
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:53,729 UTC - TEAMCENTER - TreeCache Configuration:
	TreeCache Cluster Name=Cluster
	TreeCache Mode=TCP
	Local Service Port=17810
	TreeCache Socket Connect Timeout=2000
	TreeCache Peers=teamcenter[17800]
	TreeCache Port Range=1
	TreeCache Connection Timeout=30000
	TreeCache Merge Min=5000
	TreeCache Merge Max=10000
	TreeCache Join Timeout=60000

WARN  - failed to join /224.0.0.75:7500 on eth3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net3: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
WARN  - failed to join /224.0.0.75:7500 on net7: java.net.SocketException: Unrecognized Windows Sockets error: 0: no Inet4Address associated with interface
INFO  - None - 2016/09/26-09:19:54,211 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17800|1] [10.92.21.32:17800, 10.92.21.32:17810]
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,215 UTC - TEAMCENTER - TreeCache GMS address: 10.92.21.32:17810
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,708 UTC - TEAMCENTER - Global pool configuration: 
	SOFT_TIMEOUT_EDIT=28800
	PROCESS_MAX_PER_USER=0
	SOFT_TIMEOUT_STATELESS=1200
	CACHE_CONFIG_PATH=TreeCacheTCP.xml
	HARD_TIMEOUT_STATELESS=28800
	QUERY_TIMEOUT=0
	HARD_TIMEOUT_EDIT=28800
	SOFT_TIMEOUT_READ=28800
	HARD_TIMEOUT_READ=28800
	USER_TIMEOUT_STATELESS=0
	ASSIGNMENT_TIMEOUT=60
INFO  - amw-lap-051.88314.02.Anonymous.00001 - 2016/09/26-09:19:54,709 UTC - TEAMCENTER - Global pool config published.
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-09:54:50,613 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|2] [10.92.21.32:17810]
INFO  - None - 2016/09/26-09:54:51,221 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|3] [10.92.21.32:17810, 10.92.21.32:17800]
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-10:13:41,123 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|4] [10.92.21.32:17810]
INFO  - None - 2016/09/26-10:16:55,403 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|5] [10.92.21.32:17810, 10.92.21.32:17800]
WARN  - peer closed connection, trying to re-send msg
ERROR - 2nd attempt to send data failed too
INFO  - None - 2016/09/26-10:30:57,145 UTC - TEAMCENTER - TreeCache View: [10.92.21.32:17810|6] [10.92.21.32:17810]
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).
INFO  - AMW-PC-400.46165.02.Anonymous.00001 - 2016/09/27-04:20:59,914 UTC - TEAMCENTER - ORB initialization Jumpstarted.
ERROR - Unable to find config file.  Creating new servlet engine config file: /WEB-INF/server-config.wsdd
WARN  - Unable to load/create servlet engine config file, attempting internal default (from jar).