Showing results for 
Search instead for 
Did you mean: 

Uninstall rich client

Dear all,

I wanted to uninstall Teamcenter 2-tier in one of our clients machine. TEM showed me the below error:

Installation interrupted due the following reason:
Cleanup process is failed: Failed to open 'HKEY_CLASSES_ROOT\ugmportalfile\Shell\Open', error 5.: 5
I read the link below and I found that maybe it is because of my write access:

But now I don't know how to fix it. I can't reinstall it and also can't uninstall it.
Sina Shojaee

Re: Uninstall rich client

Siemens Phenom Siemens Phenom
Siemens Phenom


Just copied this from GTAC but worth trying it:


Can you please check the User Account Control (UAC) setting?
This will need to be set to the lowest level to allow the uninstall to make
the necessary changes.
Go to Control Panel --> User Accounts --> Change User
Account Control settings and move the slider bar down to Never Notify.

Once set, please attempt a Retry in TEM and let me know the results.