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Why do I get no features to install when running tchelp?

Solution Partner Genius Solution Partner Genius
Solution Partner Genius

I am trying to install 11.2 TC help and when I run through the tchelp.exe it comes up with no features to install. What am I missing?

3 REPLIES

Re: Why do I get no features to install when running tchelp?

Solution Partner Experimenter Solution Partner Experimenter
Solution Partner Experimenter

I am getting the same error, did you get to solve it?

Re: Why do I get no features to install when running tchelp?

Solution Partner Phenom Solution Partner Phenom
Solution Partner Phenom
If you've already installed the "Siemens PLM Documentation Server" (a pre-req to running TcHelp.exe) then make sure you're running tchelp.exe with "Run as administrator".

Another issue I've run into is that it cannot find java "Windows error 2 occurred while loading the Java VM". In that case,
1. open a command prompt (run as admin)
2. cd /d E:\Depot\Teamcenter\Tc11.2.3\Tc11.2.3_pub (the directory where tchelp.exe lives)
3. tchelp.exe LAX_VM "C:\Program Files\Java\jre1.8.0_151\bin\java.exe"

Good luck!

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11.0.1.mp01 | SW 2016 | TcUA 11.2.3
Evaluating:AW 3.2

Re: Why do I get no features to install when running tchelp?

Solution Partner Experimenter Solution Partner Experimenter
Solution Partner Experimenter

 

I tried the steps you wrote with no success!

 

To solve this: I had to download a tchelp installer from GTAC located at Teamcenter->Products Updates->Tools-> Help_Installer_SFB10701.zip

 

And replace the old tchelp.exe located at my tcpub install image with this new tchelp.exe

 

Thank you!