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Workflow Error - An internal error has occurred in the EPM module. Please contact your system admin

Creator
Creator

Hi,

 

We've recently began using project security in Teamcenter 10.1.1 (upgrade due later this year) but get the above error message when trying to run through a workflow.  We assign projects to items only when we want to limit who has access to these items. 

 

In our normal process, we have part items (item type A) that are statused through workflows.  This works fine whether the secure project has been assigned or not.  We then attach the statused part to another item type (item type B) which then has to be statused itself to indicate it can be bought.  This statusing workflow of item type B is what fails through the worflow.

 

The workflow contains several handlers so i'm struggling to find out what action is causing the issue and what needs to be one to fix this.  We use DCProxy in the workflow and we've already added DCProxy into the project security in AM to allow access, but with no success.


The RAC log file shows:

 

WARN  2019-03-26 09:21:45,042 - Windows 7 (Service Pack 1) - win32.win32.x86_64 - null - Java(TM) SE Runtime Environment (1.7.0_80-b15) - 3.8.0.v20120529-1548
WARN  2019-03-26 09:21:46,384 - OS name is Windows 7
WARN  2019-03-26 09:21:46,384 - JVM vendor is Oracle Corporation
WARN  2019-03-26 09:21:46,384 - Data model is 64
WARN  2019-03-26 09:21:58,645 - FCC Interface initialized in 0 ms.
WARN  2019-03-26 09:22:18,114 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS unused message: noContent.MSG in: com.teamcenter.rac.viewer.messages_locale
WARN  2019-03-26 09:22:18,130 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: UNKNOWN_NUMBER in: com.teamcenter.rac.viewer.messages_locale
WARN  2019-03-26 09:22:18,130 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: OBJECTS in: com.teamcenter.rac.viewer.messages_locale
WARN  2019-03-26 09:22:18,130 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS missing message: FOUND_MSG in: com.teamcenter.rac.viewer.messages_locale
WARN  2019-03-26 09:22:21,421 - org.eclipse.core.runtime - org.eclipse.osgi - 1 - NLS unused message: // in: com.teamcenter.rac.ui.commands.controls.messages_locale
ERROR 2019-03-26 09:24:11,058 - [AC] Exception while querying for requests [The number of values requested is out of range for the array operation., The value for the property "primaryObjects" could not be retrieved.]
ERROR 2019-03-26 09:28:24,426 - com.teamcenter.rac.kernel.TCExceptionPartial
The relation type name  is invalid.
 at com.teamcenter.rac.kernel.SoaUtil.checkPartialErrorsNoThrow(Unknown Source)
 at com.teamcenter.rac.kernel.SoaUtil.handlePartialErrors(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentChangeItemRevision.findAssociatedChange(Unknown Source)
 at com.teamcenter.rac.pse.common.BOMPanel$BOMOpenOp.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
WARN  2019-03-26 09:28:29,854 - org.eclipse.core.runtime - org.eclipse.ui.workbench - 0 - A handler conflict occurred.  This may disable some commands.
WARN  2019-03-26 09:28:29,854 - org.eclipse.core.runtime - org.eclipse.ui.workbench - 0 - Conflict for 'com.teamcenter.rac.refreshWindow':
HandlerActivation(commandId=com.teamcenter.rac.refreshWindow,
 handler=com.teamcenter.rac.handlers.LegacyHandler
 actionCommand=refreshAction
 registry=com.teamcenter.rac.util.Registry@6f836ba1/com.teamcenter.rac.pse.pse
 registry=com.teamcenter.rac.pse.actions.RefreshBOMAction,
 expression=org.eclipse.core.internal.expressions.ReferenceExpression@82bd84ad,sourcePriority=4194304)
HandlerActivation(commandId=com.teamcenter.rac.refreshWindow,
 handler=com.teamcenter.rac.handlers.LegacyHandler:refreshWindowAction:com.teamcenter.rac.explorer.explorer,
 expression=org.eclipse.core.internal.expressions.ReferenceExpression@23a8e678,sourcePriority=4194304)
ERROR 2019-03-26 09:28:35,876 - org.eclipse.core.runtime - org.eclipse.ui - 4 - Unable to create menu item "com.teamcenter.rac.importExportTemplate", command "com.teamcenter.rac.importExportTemplate" not defined
ERROR 2019-03-26 09:28:35,876 - org.eclipse.core.runtime - org.eclipse.ui - 4 - Unable to create menu item "com.teamcenter.rac.importFnd0DiagramTmpl", command "com.teamcenter.rac.importFnd0DiagramTmpl" not defined
ERROR 2019-03-26 09:28:51,772 - You do not have write access to object TEST (DO NOT BUY)
You do not have write access to object TEST (DO NOT BUY)
The BOM View Revision cannot be added to an unmodifiable Item Revision. Please check your access rights to the Item Revision.
 at com.teamcenter.rac.kernel.TCComponentBOMLine.pasteOperation(Unknown Source)
 at com.teamcenter.rac.commands.paste.PasteOperation.executeByChunk(Unknown Source)
 at com.teamcenter.rac.commands.paste.PasteOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
ERROR 2019-03-26 09:30:27,244 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more
ERROR 2019-03-26 09:30:27,275 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more
ERROR 2019-03-26 09:30:27,275 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more
ERROR 2019-03-26 09:32:05,093 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more
ERROR 2019-03-26 09:32:05,109 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more
ERROR 2019-03-26 09:32:05,109 - An internal error has occurred in the EPM module. Please contact your system administrator.
An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.rac.kernel.TCComponent.handleException(Unknown Source)
 at com.teamcenter.rac.kernel.TCComponentProcessType.create(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.createNewProcess(Unknown Source)
 at com.teamcenter.rac.workflow.commands.newprocess.NewProcessOperation.executeOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.runEx(Unknown Source)
 at com.teamcenter.rac.kernel.services.impl.TCOperationService.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.kernel.AbstractAIFSession.performOperation(Unknown Source)
 at com.teamcenter.rac.aif.AbstractAIFOperation.run(Unknown Source)
 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: com.teamcenter.soaictstubs.ICCTException: An internal error has occurred in the EPM module. Please contact your system administrator.
 at com.teamcenter.soaictstubs.ICCTProcess.create(Unknown Source)
 ... 8 more

 

Has anybody encountered this before?  Any ideas what could cause this or where i need to be looking to find this out?

 

Thanks,

FA4

1 REPLY 1

Re: Workflow Error - An internal error has occurred in the EPM module. Please contact your system ad

Phenom
Phenom

I can't tell either from the RAC log.  What about the syslog?

 

If I was you, I would copy the workflow, and put 'Do Tasks' inbetween each handler.  Then put an item into the workflow.  When every Do task stops, check for errors.  This will help to identify the handler or write access issue.

 

Rich

Richard Bennett
PLM Consultant
www.ProspectPLM.co.uk