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error 920000

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

A coworker has the TC rich client up and running, but if he tries to start NX he gets the error:

TC_error_920000.png

 

We've tried deleting the RAC folder and restarting TC, but no luck. We have several users on TC and he is the only one affected (that I'm currently aware of, anyway).

Any ideas?

6 REPLIES

Re: error 920000

Solution Partner Honored Contributor Solution Partner Honored Contributor
Solution Partner Honored Contributor
Couple of questions...

1. Have you recently installed a second instance of the Teamcenter rich client? This often happens when there are separate training environments or for performing UAT in a Test environment and they already had Production installed. The location of start_nxmanager.bat is stored in the registry and may be pointing to the wrong script (HKEY_CLASSES_ROOT\ugmportalfile\Shell\Open\command and HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ugmportalfile\Shell\Open\command).

2. Have you checked the FlexLM log for errors (like UNSUPPORTED)? There are some bundles that include the "nx_integration" but need to be assigned to the user. In Teamcenter, Organization, select the user then assign the bundle in the field "License bundle".

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: error 920000

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

All works as expected for the user this morning; I had also notified our VAR before posting here. I have not yet spoken to the VAR this morning; perhaps they logged in and set it straight or we got lucky and a full reboot did the trick. For the record, the answer to both questions above is "no"; but I'll be sure to check the log files the next time anything strange happens.

Re: error 920000

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

Ok, so I've run into this issue again today. The solution center has this:

https://solutions.industrysoftware.automation.siemens.com/view.php?sort=desc&p=1&q=920000&file_type=...

 

Basically it says to delete the user from the pool manager and next time they start TC it will work. So, how do I go about deleting a specific user from the pool manager?

Re: error 920000

Solution Partner Honored Contributor Solution Partner Honored Contributor
Solution Partner Honored Contributor
The easiest way is to run "View > Current Users". Use role DBA if you want to be able to kill dead sessions.

If their session isn't dead then you'll have to use the Teamcenter Management Console (TMC).
https://docs.plm.automation.siemens.com/tdoc/tc/11.4/help#uid:xid1256816:index_plm00102:id1683912:xi...

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4

Re: error 920000

Gears Esteemed Contributor Gears Esteemed Contributor
Gears Esteemed Contributor

@RandyEllsworth,

Thanks for responding; right before I checked this thread this morning I thought of the clearlocks utility. I ran that and it seems to have cleared up the issue. After running clearlocks, I went to View -> users and he wasn't in the list (he wasn't logged in at the time); I took that as a good sign. I just checked with him and he is able to log in and use NX normally now.

Re: error 920000

Solution Partner Honored Contributor Solution Partner Honored Contributor
Solution Partner Honored Contributor
You have the right idea but be careful running clearlocks in a 4tier environment. Stale sessions can be removed even though that are still active (long meeting, lunch break, etc.).

The safest way to remove them is using View > Current Users or running list_users directly. Save clearlocks for when you know there isn't anyone in the environment.

Randy Ellsworth, Teamcenter Architect, Applied CAx, LLC
NX 11 | SW 2016 | Creo 4 | TcUA 11.4
Evaluating: AW 3.4