We're struggle with freezing problems of 4-tier client at our customer site. The client freezes with (Swing UI / SWT UI Thread is not responding on 4-tier RAC). There is a open IR for that issue, although Siemens like to close the IR, because it is no software problem. We still don't know why that's happen. Also, we're not able to reproduce the issue directly. The client freeze during work, but we don't know when.
Hence, GTAC advice us to enable server and client side debug logging to upload the logs for further investigation. When activate RAC logging with aligned TcLogger.properties, most of our custom rendering summary stylesheets of item revisions didn't get loaded anymore. I found java.lang.NullPointerException in RAC debug log, but nothing in server debug log or server journal debug log.
RAC debug log to big to upload, but some fragments may explains the problem.
I need help from system experts to figure out the stylesheet problem.
Good point Randy! I forgot to check the transient volume folder - it isn't empty... looks like something goes wrong.
I checked the settings. The Transient_Volume_Installation_Location is set to %COMPUTERNAME% in TC_DATA\tc_profilevars.bat seems to be correct. Also checked the FMS master config. Transient volume_id and root path looks good as well. Attached the Prefs of *transient* and the backup.xml.
What could be the reason that the transient files are not cleared?
Once the setting are OK, would you just clear the transient volume and try again?
Thx Randy! I've cleared the transient volume and removed the unix Transient_Volume_RootDir path from the Pref. But all this doesn't solved my issue.
Tomorrow I'm going to review the logs again...