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Active Workspace: Failed to load viewer

Solution Partner Pioneer Solution Partner Pioneer
Solution Partner Pioneer

Hello Everybody,

 

there is an issue with Active Workspace and its happenning by all the users by the customer.

 

In GTAC there is a solution but it's not 100% clear.

 

  • Symptom
  • ---------------
    Failed to load Viewer in Active Workspace V3.1.2 when running https.
    Show more
  • Hardware/Software Configuration
  • Family: TEAMCENTER
    Application: ACTIVEWORKSPACE
    Function: VISUALIZATION
    Subfunction: 
    Release: V3.1.2
    Show more
  • Solution
  • In jettyservice.properties" file define a path to your certificate	 
    VisPoolProxy.envset.TCVIS_CA_CERTS_FILE_LOCATION = path

 

 

Which certificate is meant?

 

Thx in Advance

M.