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Active Workspace quick search not showing any results

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

When I create an Item in TC and i search for it in the quick search, it doesn't show any results.

However advanced search works normally.

 

Any ideas guys?

Thanks.

7 REPLIES 7

Re: Active Workspace quick search not showing any results

Solution Partner Genius Solution Partner Genius
Solution Partner Genius

Hello,

 

It is a cutom quick search ?

 

Can you show your "Quick_Access_Queries_Attribute" preferences.

 

Regards

Re: Active Workspace quick search not showing any results

Solution Partner Experimenter Solution Partner Experimenter
Solution Partner Experimenter

Hi,

 

I'd like to follow up about the issue. I am experiencing the same thing. I apply the following filters to search for *:

 

Owner: Any

Type: Any

 

and pull up no results. However, if I search for * in the Advanced Search, I get results. Any ideas?

Re: Active Workspace quick search not showing any results

Genius
Genius

@SLR

Quick and advanced search are the same as in the Rich Client.

Does it work there?

 

Advanced search are predefined querries.

Quick search can be set as already mentioned by @benjamin1 in the "Quick_Access_Queries" and  "Quick_Access_Queries_Attribute" preferences.

 

@ekwan:

 

The settings Owner and Type are not used for quick search. They are used for the "index search".  Indexing has to be installed and customized for ActiveWorkspace.

 

Re: Active Workspace quick search not showing any results

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Thank you @benjamin1 @Daniel_froehlich for your Reply:
These are the Preferences and their Values:

Quick_Access_Queries
-Item ID
-Keyword Search
-Item Name
-Dataset Name

Quick_Access_Queries_Attribute
-Item ID_searchAttribute=ItemID
-Keyword Search_SearchAttribute=Keyword
-Item Name_SearchAttribute=ItemName
-Dataset Name_SearchAttribute=DatasetName

Re: Active Workspace quick search not showing any results

Solution Partner Genius Solution Partner Genius
Solution Partner Genius

Hey,

I issued the same situation here.

Indexing and sync is working fine but general search did not show any results and in sorl log tells nothing useful for me.

 

In my case extracting data.zip to %tc_data% from awc media fixed problem instantly.

Re: Active Workspace quick search not showing any results

Valued Contributor
Valued Contributor

Hi,

 

1) Check the date mentiioned in  querytimesslicestep.startTime in TcFtsIndexer_objdata.properties file under <TCSERVER>\TcFTSIndexer\conf folder. If item created before this date\time, that item doesn't get indexed. you have to change date there and start indexing again. 

 

2) If you have deployed DM update, then you need to generate new solr schema for it. 

copy files placed under <TCDATA>\10\ftsi\solr_schema_files\ to indexer server and run batch to generate new solr schema.

<TCSERVER>\solr\SchemaToSolrSchemaTransform.bat will generate those solr schema for you.

You have to clear previously created indexes.

runTcFTSIndexer.bat -task=objdata:clear and enter Y.  It will clear all indexes.

Run runTcFTSIndexer.bat -task=objdata:index  to regenrate indexes. In this case, items create\updated on\after date mentioned in step 1 get indexed. Once complete, try to search item.

 

3) If all items are indexed and you still not find item, there may be chance that, indexing didn't happen for that particular item.

Run TcFTSIndexer.bat -task=objdata:indexsyncfailures

 

Errors may get fixed in next indexing sync command.

 

I hope this helps. If so, marked this as "Solution". Thanks!

 

 

Re: Active Workspace quick search not showing any results

Solution Partner Creator Solution Partner Creator
Solution Partner Creator

I have the same issue,and i did the way that you proposed.it turns out ok

thanks...