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Cannot Open PDF files in Team Center

Valued Contributor
Valued Contributor

Whenever I try and open a PDF file in Team Center I get an error message saying:

 

"Unable to open dtatset: No compatible tool is found."

 

This is usually in My Teamcenter

 

I am using Team Center 10.1.4.

 

I can open PDF files outside of Team Center with no problem, so maybe an alternative or tenporary solution could be to download the files to my desktop before attempting to open them.

 

How do I download them to my desktop without attempting to open the files?

7 REPLIES

Re: Cannot Open PDF files in Team Center

Esteemed Contributor
Esteemed Contributor

Are the PDF files recognized as the correct data type?

 

PDF-dataset-summary.PNG

 

What Adobe Reader release is installed?

 

Is the PDF MIME-type correctly registered in Windows?

Stefan Pendl, Systemmanager CAx, HAIDLMAIR GmbH
Production: NX10.0.3, VERICUT 8.0, FBM, MRL 3.1.4 | TcUA 10.1 MP7 Patch 0 (10.1.7.0) | TcVis 10.1
Development: VB.NET, Tcl/Tk    Testing: NX11.0 EAP, NX12.0 EAP

How to Get the Most from Your Signature in the Community

Re: Cannot Open PDF files in Team Center

Valued Contributor
Valued Contributor

I have Adobe Reader xl version 11.0.06 installed on my machine.

 

I am not sure what the "PDF MIME-type" is.

 

Yes the PDFs are clearly recognized inside TC as PDF files, the same as your screenshot.

 

Re: Cannot Open PDF files in Team Center

Solution Partner Legend Solution Partner Legend
Solution Partner Legend

If you look at this registry entry:

 

HKEY_CLASSES_ROOT\.pdf\OpenWithList\

 

Does it show the Acrobat excecutable?

 

pdf-extension-reg.png

 

There's a very nice freeware utility called "FileTypesMan" for checking these things here: http://www.nirsoft.net/utils/file_types_manager.html

 

pdf-extension-filetypesman.png

Arden Bedell | Teamcenter Wonk | Applied CAx, LLC

Re: Cannot Open PDF files in Team Center

Valued Contributor
Valued Contributor

Okay, unfortunatley I do not have to access to the registry or third party applications. I will have to leave that one up to IT. I was hoping to find a solution before going to them. It can take sometime before getting a response. Thanks anyway.

Re: Cannot Open PDF files in Team Center

Genius
Genius

Junfan,

 

I had a similar issue the other day, Went and even meddled with the registry hoping that, it would be resolved.

 

Later, I uninstalled Adobe Reader 11.6 and installed 11.7 and it worked fine.

 

Hope this helps !

Cheers.

Teamcenter 10.1.3
TC Visualization 10.1.3 (Custom Patch)
NX:8.5 | NX 9.02 | Catia V5 R2012 | AutoCAD 2015 | In-Context Editor |

Re: Cannot Open PDF files in Team Center

Siemens Genius Siemens Genius
Siemens Genius

Are you trying to visualize the PDF in the TC Viewer?

Re: Cannot Open PDF files in Team Center

Experimenter
Experimenter
Please check if you have access to the folder (Temp, in general). This is the folder where the file is copied to in the local machine before it is shown from Teamcenter