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Decision field of Performm Signoff - Reject not displayed

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello,

I do not understand why the check review task do not show Reject in Decision field of Perfrom Signoff pane.

More in attached pdf.

9 REPLIES 9

Re: Decision field of Performm Signoff - Reject not displayed

Legend
Legend

Did you place EPM-demote handler arguments on Checker_Review task?

 

If not if you need to place the below arguments

 

EPM-demote

 

Argument

Values

-target_task

Self_Review

 

Example:

 

Capture.PNG

Regards
Rafa

Re: Decision field of Performm Signoff - Reject not displayed

Valued Contributor
Valued Contributor

Hi Juraj,

It looks like you need a Reject Path back to the Self_Review task.  Without it, TC does not know where to Reject to.  So essentially the Checker_Review task simply restarts which results in the Decision being reset to No Decision.

 

From the Checker_Review task, create a path (arrow) back to Self_Review.  Then right click on the arrow and set it to a Reject path.

 

Regards,

Don

Re: Decision field of Performm Signoff - Reject not displayed

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hi Rafa,
I tried this, but this handler just directs the rejected task to specified one. If You want to reject it to previous task, this option is not necessary.

The problem is that the field Desicison remains with comment No Decision. This is due to handler EPM-demote-on-reject.

2019-02-18 09_34_49-Window.png

In the notificatino email it looks:

2019-02-18 09_35_18-Window.png

Re: Decision field of Performm Signoff - Reject not displayed

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor

Hello Don,

 

I do not understand it. The problem is not that the the rejected process is rejected nowhere. It comes back to Self_control (or self review) - to previous task - this works fine (I guess this is done due to EPM-demote-on-reject), but the problem is that the display of Decision field is as No Desicision. 

I know about this workaround to define reject path, but when it comes back to self_review I can not define email notification just in case of rejection. In this case also the handler EPM-demote-on-reject must be erased.

Re: Decision field of Performm Signoff - Reject not displayed

Legend
Legend

Hi Juraj,

 

What do you have on EPM-check-signoff-comments?

 

Capture.PNG

Regards
Rafa

Re: Decision field of Performm Signoff - Reject not displayed

Valued Contributor
Valued Contributor

Hi Juraj,

I'm not sure that I'm following you exactly.

For a notification only on Reject, you can use the EPM-notify-report handler (with the -report=rejection argument) on the Perform-Signoffs task under Checker_Review .  Be careful of the placement (refer to TC Documentation) for rejection only.

 

OOTB behavour will show the Checker_Review task as failed after rejecting it.2019-02-18_9-29-32.jpg

 

Regards,

Don

Re: Decision field of Performm Signoff - Reject not displayed

Solution Partner Valued Contributor Solution Partner Valued Contributor
Solution Partner Valued Contributor
Hello,
this handler "Requires users to type a comment when making a signoff decision. ", but I need that the field Decision will show red Rejected.

Re: Decision field of Performm Signoff - Reject not displayed

Legend
Legend

Hi Juraj,

 

I understood!!

 

Even after reject, it still apends "No decision" on decision column

 

Capture.JPG

Regards
Rafa

Re: Decision field of Performm Signoff - Reject not displayed

Legend
Legend

Hi @juraj_zahradnik 

 

The way that I have it configured that the demote happens and then the email is sent. 

The demote resets to “No Decision”

 

I made a slight change and reordered the handlers.

 

Note you cannot just move them. I deleted the EPM-Demote-on-reject and created again

 

 

Capture.PNG

Capture - Copy.JPG

You can test this scenario and let me know.

Regards
Rafa