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Extra window in TC Viewer

[ Edited ]

TC 10.1.2

 

I have a user, that occasionally gets the additional window circled in red.   While he was showing me, he went to another item, and back and the additional 3D view was gone.  This wasn't the first time he did that though, so it's not a reliable "fix".

AndrewScreen.JPG

 

Our question, what causes it?

 

and how do we fix it?

 

Thanks, 

  Dave

-Dave
NX 11 | Teamcenter 11 | Windows 8.1