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Login Error

Pioneer
Pioneer

Whenever I login into Teamcenter it says:

 

ITK_internal_error: Unclassified error/exception. See system log file for possible explanation.

 

The log file says that:

Caused by: com.teamcenter.schemas.soa._2006_03.exceptions.InvalidCredentialsException: ITK_internal_error: Unclassified error/exception. See system log file for possible explanation.

 

I don't understand. The credentials are correct but I am still getting the same error.

4 REPLIES

Re: Login Error

Valued Contributor
Valued Contributor

Re: Login Error

Please, check that the database service used by Teamcenter is running properly. I faced that situation once and it ended up being an SQL Server corrupt database. Good luck.

Re: Login Error

Valued Contributor
Valued Contributor

Hi,

 

please check mentioned points are working properly or not

1)TC and Database(SQL, Oracle) connectivity.

2)Listener (in the case of oracle),MS-SQL service(in case of sql).

 

 

Re: Login Error

Thank you bhanu112!