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Teamcenter12 upgrade error

Builder
Builder

Hello Team,

while upgrading TC10 to TC12 with upgrade otion launched from TC12 tem.bat file 

am getting a status message mmiacdcust template is not installed in TC10,

but i have installed template in TC10 attached is the pic of status message 

am not getting how to fix it. we cant able to proceed further with it.

 

Regards

Sameer Kulkarni

3 REPLIES 3

Re: Teamcenter12 upgrade error

Siemens Legend Siemens Legend
Siemens Legend

Hi @sam11,

maybe your old Tc10 TcData and/or TcRoot are not fully synced with the database?

Probably they are missing the template files corresponding to mmiacdcust.

You can verify the above trying to add a new feature to the original installation and seeing whether you are able or not.

 

Regards,

Paolo

Highlighted

Re: Teamcenter12 upgrade error

Builder
Builder

Hi @PaoloC 

 

Thank you for suggestion i checked the Tc10 data / root for new server all are fine.

also i tried to install patch version on base but it got failed to install

now am unable to recover can you guide me how to roll back patch version and retain the base version.

below is the failure log message. if i run tem.bat file its directly leading to recovery mode am not getting option to uninstall.

 

Loading patch filer
WARNING: D:\TC10\Tc10.1.7_patch_1_wntx64\wntx64\install\patch.xml was not found
Loading D:\TC10\Tc10.1.7_patch_1_wntx64\wntx64\install\patch.xml
=====================================================
Installation interrupted due the following reason:

UPDATE MANAGER FAILURE: PatchingAction: Unable to access D:\TC10\Tc10.1.7_patch_1_wntx64\wntx64\install\patch.xml
Time: Tue Apr 16 23:41:55 CDT 2019
=====================================================

=====================================================
CommentStore
=====================================================
An internal error occured which has caused processing to stop.
Severity: 1 (Severe)

=====================================================
Copying file C:\Program Files\Siemens\Teamcenter10\install\configuration.xml to C:\Program Files\Siemens\Teamcenter10\install\configuration1904162341.xml

Re: Teamcenter12 upgrade error

Siemens Legend Siemens Legend
Siemens Legend

Hi @sam11 ,

I think it's not feasible to uninstall a TC patch, provided you don't have backups (TcRoot, TcData, database, Volumes - maybe a full VM snapshot).

In order to get rid of the TEM going directly to recovery mode, you have to restore a stable config file (TCROOT\install\configuration<yymmddhhmm>.xml) that is:

  1. identify which is the last configuration<yymmddhhmm>.xml file with no "running" operations
  2. rename configuration.xml to configuration.BCK.xml
  3. copy the last good configuration<yymmddhhmm>.xml to configuration.xml

About the missing patch.xml, I don't have a 10.1.7 kit by hand, but I think it should be there (I checked a 10.1.2.3 kit).

Are you sure that this is a complete kit? Also, have you exploded the <patch>_install kit to TCROOT\install?

 

Regards,

Paolo