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Error robotexpert

Creator
Creator
Hello, i have an error when i install the robot expert trial from siemens site.
And after it download all the files in the middle of installing it shows me this error and then freeze.
Can you tell me what is the problem.
I have an asus g56jk with the latest win 10 on 64 bit
17 REPLIES 17

Re: Error robotexpert

Siemens Experimenter Siemens Experimenter
Siemens Experimenter

Hi

 

It seems you are not using the latest version of RobotExpert installer,

I suggest that you will download it again and try it.

Re: Error robotexpert

Creator
Creator
I have install the latest , the problem was some services,i've disable them and work, but now when i open the program it shows that robot expert(,64 bit release,) has stopped working

Re: Error robotexpert

Siemens Experimenter Siemens Experimenter
Siemens Experimenter
Can you elaborate a little ?
1. You have downloaded the installer again and reinstall after my answer or before that ?
2. The issues with services was during the installation or working with RobotExpert ?
3. What error you get when trying to work with it now ?

Re: Error robotexpert

Creator
Creator

hi,i try to install robot expert for 2 weeks and i have a friend who works at a siemens partner to help me.

So i needed to restart windows with all non microsoft services disabled and then it works.

but now when i open robot expert it shows me this error(attached)

ps: i;ve reinstall robot expert again 2 days ago and same

Re: Error robotexpert

Siemens Experimenter Siemens Experimenter
Siemens Experimenter
Will you able to upload the logs that under C:\Program Files\Tecnomatix_13.1.2\eMPower\Setuplogs folder ?

Re: Error robotexpert

Creator
Creator

sure,here is it

Re: Error robotexpert

Siemens Phenom Siemens Phenom
Siemens Phenom

That's unfortunately not an error message, it simply tells you RE crashed.

 

Your error-log looks ok. But I wonder why your setup was finished after less than 2 minutes. Either you have a very fast machine, or files are missing. But then I would expect an error in the log...

 

You can start, if you stop some services? What services?

Did you try executing RE as administrator?


You may also try resetting your user settings in Tecnomatix Doctor/Tools/Reset current user settings. Maybe it was damaged during your first tries.

Btw: 13.0.2 is not really a recent version, it's a year old now.
14.0.1 is out since last week.

Re: Error robotexpert

Creator
Creator

i unninstall and go on the siemens site but it's the same version

Re: Error robotexpert

Siemens Experimenter Siemens Experimenter
Siemens Experimenter
The latest RobotExpert TRIAL version is still 13.1.2