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Process Simulate 13.1- Appearances are getting deleted

Pioneer
Pioneer

Hi,

 

Sometimes when we update the eMserver and reopen the session all the appearances are getting deleted, some of the information like robot home positions missing and end effectors are getting unmounted. We find it very strange.

 

Another problem is- when we set the modeling and do some modifications to the tool and end the modeling, the data is being deleted from the server and the client system says that it could not find the data to be updated. 

 

We are using Process Simulate 13.1.

 

Any solution would be helpful.

 

Thanks,

Ram