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JT2Go Auto Update issue ... Now Fixed!

Siemens Genius Siemens Genius
Siemens Genius

The issue with auto update has been resolved, thank you for your patience. Users can now update their JT2Go versions through the auto update feature.


JT2Go users are experiencing an issue with the auto update feature. This is a known issue related exclusively to the auto update feature. Users wishing to migrate to 11.4 of JT2Go should download the latest release from the JT2Go website and perform the install manually.


Sorry about the inconvenience


Any ETA on the fix of this issue?   I'm fielding many user tickets here at GE Aviation.




We have just updated from ST7 to ST10 and but there is no stand-alone viewer for ST10.

I have downloaded and installed JT2GO for one of our users who just needs to view files.

It starts OK, but then we get an error trying to open a file -

"Error: Failed to get Service".

I didn't uninstall ST7 viewer if that makes any difference.

Siemens Legend

We are actively working on a solution for the auto update problem.  We hope to have a solution in the next few weeks.

Siemens Genius

Regarding the Solid Edge file question, your errror doesn't sound like an error from JT2Go. Are you attempting to load .par or .asm files from a local drive?


The files are stored on our server.

I have removed JT2GO and installed View and Markup, which works ok.

Siemens Genius

We have resolved the issue with auto update, users will now be able to successfully complete an auto update from a previously installed version of JT2Go.



in my opinion, the error is still not resolved. On several clients with different JT2Go versions ( or earlier) I still get the error "Error retrieving update" and "C: \ Program Files \ Siemens \ JT2Go \ Products \ jt2go \ VisView.exe could not be found Make sure you entered the name correctly and try again ".
Is there Version 11.4 as a direct download, without having to go through the update function?

Siemens Legend